Slow and high-friction deployments are costly to the business. I led the first JTBD and exploratory research for Microsoft’s Advanced Deployment Guide.

Skills highlighted: JTBD, foundational research, in-depth user interview, heuristic evaluation, adapting to B2B research constraints.

A national software platform wants to further serve its users and their clients by building a client dashboard that facilitates collaboration and communication.

Skills highlighted: iterative research, participatory design, collaborative research

Staying informed is crucial for our B2B users. The core product team needed to understand whether the existing notification system met the needs of the end users.

Skills highlighted: in-depth user interview, scoping, research methodology

I spearheaded the first rapid research program at a national software company to meet the research needs that didn’t fit within the timeline of other research cycles.

Skills highlighted: rapid research, cross-functional team collaboration, program management